Politica de expediere

Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered at Perlita Love.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume, processing may be slightly delayed. If this happens, customers will be notified.

2. Shipping Times

Estimated delivery times vary depending on the destination:

Please note that delivery times are estimates and may vary due to customs procedures or carrier delays.

3. Shipping Costs

Shipping costs (if applicable) are calculated at checkout based on the destination and order value.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 24–48 hours to become active.

5. Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties applied by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping costs.

6. Delivery Issues

If your order is delayed, lost, or marked as delivered but you have not received it:

• First, check with your neighbors or your local delivery office.
• Allow up to 48 hours after the "delivered" status for final confirmation.
• Contact our support team if the issue persists.

7. Incorrect Address

It is the customer's responsibility to provide accurate shipping information.
We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.
If an order is returned due to an incorrect address, re-shipping costs will be charged to the customer.

8. Order Changes & Cancellations

Orders can only be modified or cancelled within 30 minutes of being placed.
After this time, the order is already being processed and cancellation cannot be guaranteed.

9. Contact Us

If you have any questions about shipping, contact us:

Email: support@perlitalove.com
Support hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)
Saturday – Sunday: 10:00 AM – 4:00 PM (CET)